Returns & Refunds
At LINSCAM, we are committed to ensuring your satisfaction with our security camera products. Our comprehensive policy is designed to provide you with peace of mind:
- Free Returns and Exchanges: Enjoy free returns or exchanges within 30 days of purchase.
- Extended Warranty: Benefit from a 1-year warranty, with an additional year provided upon registration, totaling 2 years of coverage.
- Lifetime Technical Support: Access our lifetime technical support to assist you with any product-related inquiries.
How to Initiate a Return or Exchange:
- Contact Us: Reach out to our customer support team at support@linscam.com with your order details.
- Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
- Ship the Item: Securely package the product and ship it to our address using the provided instructions.
Additional Information:
- Processing Time: Once we receive your returned item, please allow 7-10 business days for processing.
- Refund Method: Refunds will be issued to your original payment method.
- Customer Support: For any questions or assistance, contact us at support@linscam.com.
Contact Information:
- Email: support@linscam.com
- Address: 3351 E Philadelphia St, Ontario, CA 91761
- Business Hours: Monday to Friday, 8:30 AM to 5:30 PM (Pacific Time).
We value your trust in LINSCAM and are here to ensure your experience with our products is exceptional.